Refund & Disputes

If you leave Stripe Checkout or cancel before payment is completed, that checkout attempt generally does not create a charge.

A prepared checkout may hold inventory for a limited time. If you abandon checkout or the hold expires, the hold is released and no order is created from that unpaid attempt.

If payment was not completed, no refund is required. If you believe a charge completed anyway, contact support with any receipt details or check Track Order with your tracking code when you have one.

After successful payment, an order is created and the seller can begin fulfillment inside Iran.

There is no self-service buyer cancellation that automatically refunds a paid order. Reporting a problem or requesting cancellation through a dispute does not automatically mean a refund will be issued.

If you need help after payment, use Track Order to report a problem / open a dispute, or email support.

Paid buyers may report a problem and open a dispute from Track Order using the tracking code and the email used at checkout.

You may submit information and evidence. The seller may respond. Neshooni reviews the case. Only one active dispute is allowed per order. Seller response and review timing are not guaranteed.

Opening or messaging on a dispute does not by itself cancel the order or move money.

Neshooni may close a dispute with a recorded decision. Financial outcomes may include no refund, a partial refund approval, or a full refund approval.

A closed decision authorizes a possible refund path. It is not proof that a Stripe refund has already been completed or that funds have already appeared on your statement.

If a partial refund is approved, the approved CAD amount is limited to what remains refundable on that order.

Partial refunds are executed only when Neshooni runs the refund through Stripe after approval.

If a full refund is approved, the refund covers the remaining refundable CAD amount for that order.

As with partial refunds, money is returned only after Neshooni executes the Stripe refund—not merely when the dispute decision is recorded.

Approved refunds are processed through Stripe to the original payment method when possible.

Timing depends on Stripe and your card issuer. Neshooni does not promise an instant refund or a fixed number of business days for funds to appear on your statement.

Refunds are not paid in cash, bank transfer outside Stripe, or other off-platform methods through Neshooni support.

Before shipment, a seller may cancel fulfillment for operational reasons. Seller cancellation does not automatically create a CAD refund.

After an order is marked shipped, sellers cannot cancel fulfillment through the normal seller flow. Issues after shipment or delivery are handled through the dispute process when eligible.

Neshooni does not operate an automated replacement, reship, or returns workflow. Outcomes beyond refund decisions, if any, are handled case by case through the dispute process and are not a general returns program.

Refund versus return: a refund is a return of CAD payment through Stripe when approved and executed. A return means shipping goods back to a seller. Neshooni does not operate a general physical returns, return-label, or reverse-shipping program for Iran Marketplace orders.

We do not offer automatic refunds on cancel requests, guaranteed refunds for every claim, or self-serve buyer refunds without review where a dispute is required.

Unpaid checkout abandonment is not a refund situation when no payment was collected.

For refund or dispute questions, email info@neshooni.ca and include your tracking code.

You can also report a problem or continue a dispute from the Track Order page when your order is eligible.