Buyer Terms

Neshooni operates the Iran Marketplace platform. Through the platform, buyers in Canada can place orders with independent sellers located in Iran, pay in Canadian dollars (CAD), and track order progress.

Neshooni provides checkout, payment processing coordination via Stripe, order tracking, and dispute-review tools. Neshooni is not the seller of the products listed by marketplace sellers and does not manufacture, store, or personally deliver those products inside Iran.

Each seller is responsible for their product listings, product accuracy, availability, packing, and fulfillment inside Iran.

Sellers prepare and deliver (or arrange delivery of) orders to the recipient address in Iran that you provide at checkout. Delivery timelines depend on the seller and local logistics and are not guaranteed by Neshooni.

Neshooni still operates checkout, CAD payment processing via Stripe, order tracking, and dispute review. Seller responsibility for products and delivery does not mean Neshooni stops handling payments or disputes.

You are responsible for providing accurate buyer contact details and accurate recipient and delivery information in Iran, and for using the marketplace lawfully.

You are responsible for reviewing your cart, totals, and checkout details before paying. Once payment is completed through Stripe, the order moves into fulfillment according to these terms and our Refund & Disputes policy.

Keep your tracking code and order email secure. Anyone with both may be able to view tracking information or open dispute tools for that order.

Orders are fulfilled to a recipient in Iran. The buyer and the recipient may be different people.

You must provide a recipient name, Iranian phone number, and delivery address that the seller can use for fulfillment. Incorrect or incomplete recipient information may delay or prevent delivery. See our Privacy page for how this information is shared with the seller.

You pay Neshooni in CAD through Stripe Checkout. Catalog prices may originate in toman; the CAD total shown at checkout is calculated at prepare time using Neshooni’s then-current exchange and pricing rules.

The amount charged is the CAD total displayed on the order review screen before you continue to Stripe. Currency conversion and bank fees charged by your card issuer are outside Neshooni’s control.

Fulfillment and delivery happen inside Iran only. You may be located outside Iran (for example in Canada) while the recipient and delivery remain in Iran. Neshooni does not ship marketplace orders to Canada or other countries outside Iran.

After payment is confirmed and the order is provisioned, the seller prepares the order for delivery in Iran. You can follow status updates using your tracking code on the Track Order page. Payment confirmation does not mean the seller has already accepted or completed fulfillment at that instant.

An order is created after successful payment provisioning. Until payment is completed, inventory holds for a prepared checkout may expire or be released if you abandon checkout.

A paid checkout can still require support or dispute review if a product becomes unavailable, the seller cannot fulfill, or provisioning does not complete as expected. If payment succeeds, you typically receive a confirmation email with your tracking code.

Payment confirmation does not by itself guarantee a specific delivery date or that every line item will ship without further resolution.

Your checkout total may include a Neshooni service fee in addition to the seller subtotal. The service fee label and amounts are shown on the order review screen before payment, together with the CAD total.

There is no separate “pricing adjustment” line on the buyer review screen. Fee amounts are part of the finalized CAD total charged through Stripe for that checkout. Seller payout internals are not shown to buyers.

If something goes wrong with a paid order, you may report a problem and open a dispute through Track Order using your tracking code and order email.

Disputes allow you to submit information and evidence, and may involve seller responses and Neshooni review. Opening a dispute does not automatically cancel the order or issue a refund. Details are in our Refund & Disputes policy.

Refunds, when approved, are handled under our Refund & Disputes policy. A dispute decision is not the same as a completed refund.

Approved refunds are processed through Stripe back to the original payment method when Neshooni executes the refund. Refunds are not automatic, instant, or guaranteed for every claim.

How we collect and share buyer and recipient information for marketplace orders is described in our Privacy page.

By placing an order, you understand that buyer contact details and recipient fulfillment details you provide are shared with the seller as needed to complete delivery in Iran.

Neshooni provides the marketplace platform and related payment and dispute tools. Sellers remain responsible for product quality, packing, and delivery performance inside Iran.

Neshooni does not guarantee delivery dates, product condition on arrival, or that every dispute will result in a refund. Where a refund is approved and executed, it is processed through Stripe as described in the Refund & Disputes policy.

Nothing in these terms limits rights that cannot be limited under applicable law.

We may update these Buyer Terms from time to time. The version number and effective date appear at the top of this page.

Material updates will apply to purchases made after the new effective date. Prior purchases remain subject to the terms in effect when you paid, to the extent reasonably applicable.

For help with an Iran Marketplace purchase, email info@neshooni.ca and include your tracking code when available.

Support is provided by email. We do not offer phone support or live chat for marketplace orders at this time.